Manager, Customer Service
Overall rating: (N/A)
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Plans, directs, and coordinates activities of workers engaged
in receiving, investigating, evaluating, and settling complaints
and claims of telegraph customers: Directs workers to
investigate complaints, such as those concerning rates or
service in connection with domestic, international, or
special-gift telegrams.
Analyzes reports of findings and
recommends respnose to complaint, considering nature and
complexity of complaint, requirements of governmental
utility-regulation agencies, and policies of company. Reviews
actions of subordinates to ensure settlements are made
correctly. Authorizes retention of data and preparation of
documents for use during governmental or custoemr inquiries.
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Manager, Customer Service
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